Refund policy

NEXTUNED – RETURNS & REFUNDS POLICY

Last updated: 12 August 2026

At NexTuned, we want you to be happy with your purchase. If you change your mind, receive the wrong product, or experience an issue with an item, please review the policy below.

This Returns & Refunds Policy should be read alongside our Terms & Conditions and Shipping Policy.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993.

1. 30-DAY CHANGE-OF-MIND RETURNS

NexTuned accepts eligible change-of-mind returns requested within 30 days of delivery.

To qualify for a change-of-mind return, the product must:

be unused;
be uninstalled;
not have been test-fitted where this has caused marks, wear or damage;
not have been modified or altered;
be free from damage;
include all original components, accessories, hardware and manuals;
be returned in its original packaging where reasonably possible; and
be in a condition suitable for resale as a new product.

Products showing signs of installation, use, wear, modification, damage or missing components may be refused as a change-of-mind return.

You must contact NexTuned before returning an item.

2. HOW TO REQUEST A RETURN

To request a return, please contact NexTuned and provide:

your full name;
your order number;
the product you wish to return;
the reason for the return; and
photographs of the product and packaging if requested.

Please do not send a product back until your return request has been acknowledged and return instructions have been provided.

Returning an item without contacting us first may delay the processing of your return.

3. CHANGE-OF-MIND RETURN SHIPPING

Customers are responsible for the cost of returning products where the return is due solely to a change of mind or an incorrectly ordered product.

Original shipping charges are not refundable for change-of-mind returns unless NexTuned agrees otherwise.

We strongly recommend using a tracked shipping service when returning an item.

The customer is responsible for adequately packaging the product for return. NexTuned is not responsible for damage occurring during return shipping where that damage results from inadequate packaging or another matter outside our responsibility.

4. RETURN INSPECTION

All change-of-mind returns are inspected once received.

We will check that the product meets the return conditions described in this policy before approving a refund.

If a returned product shows evidence of:

installation;
use;
test-fitting that has caused marks or wear;
modification;
damage;
missing parts or accessories; or
another condition that prevents it from being resold as new,

the return may be declined.

If there is an issue with your return, NexTuned will contact you before determining the outcome.

5. REFUNDS

Once an eligible return has been received, inspected and approved, NexTuned will process the applicable refund to the original payment method.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.

For approved change-of-mind returns, the refund will generally cover the purchase price of the returned product. Original shipping charges are not refundable unless otherwise agreed.

6. NON-RETURNABLE CHANGE-OF-MIND ITEMS

Unless NexTuned agrees otherwise, change-of-mind returns are not available for:

products that have been installed;
products that have been used;
products that have been modified or altered;
products damaged after delivery;
products missing components, accessories or hardware;
custom-made or personalised products;
products modified specifically at the customer's request;
special-order products clearly identified as such before purchase;
clearance or final-sale products clearly identified as non-returnable before purchase; or
products that are no longer in new and resalable condition.

These exclusions apply to change-of-mind returns only.

They do not remove any rights you may have in relation to faulty, unsafe, incorrectly supplied, misdescribed or otherwise non-compliant products under applicable consumer law.

7. INCORRECTLY ORDERED PRODUCTS

Customers are responsible for checking product specifications, measurements and vehicle compatibility before ordering unless NexTuned has expressly confirmed that a particular product is suitable for the customer's vehicle.

If you accidentally purchase the wrong product, you may request a return within the 30-day return period provided the product meets our change-of-mind return conditions.

Return shipping costs for incorrectly ordered products are the customer's responsibility.

If you are unsure about compatibility, we recommend contacting NexTuned before placing your order.

8. INCORRECT PRODUCTS RECEIVED

If NexTuned sends you a product different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

your order number;
photographs of the product received;
photographs of the packaging and shipping label where requested; and
a description of the issue.

Please do not install, use or modify an incorrectly supplied product before contacting us.

Where NexTuned has supplied the wrong product, we will arrange an appropriate resolution and, where applicable, cover reasonable return shipping costs.

9. DAMAGED PRODUCTS

If your product arrives damaged, please contact NexTuned as soon as reasonably possible after receiving it.

Please retain all packaging and provide:

your order number;
photographs of the damaged product;
photographs of the external packaging;
photographs of the shipping label; and
a description of the damage.

Please do not install or modify a visibly damaged product before contacting us.

We may need this information to investigate the damage with the courier or shipping provider.

Once the issue has been assessed, NexTuned will provide an appropriate remedy in accordance with applicable consumer law and the circumstances of the claim.

10. FAULTY PRODUCTS

If you believe a product is faulty, please contact NexTuned with details of the issue.

We may reasonably request:

your order number or proof of purchase;
photographs or video showing the fault;
details of the vehicle the product was installed on;
information about how the product was installed;
details of how the product was being used;
information regarding any modifications made to the product; and
return of the product for inspection where reasonably necessary.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include a repair, replacement, refund or another resolution.

11. MANUFACTURER WARRANTY

Unless stated otherwise on the relevant product page, any additional express warranty supplied with a product is provided by the product's manufacturer and is subject to the manufacturer's warranty terms, conditions, periods and exclusions.

NexTuned may assist customers with manufacturer warranty claims where appropriate.

The manufacturer may request information such as:

proof of purchase;
photographs or videos;
serial or batch numbers;
installation information;
vehicle details;
return of the product; or
other information reasonably required to assess the claim.

Manufacturer warranty coverage may not apply where a problem has been caused by circumstances excluded under the manufacturer's warranty, which may include incorrect installation, misuse, accidents, unauthorised modification, neglect, abnormal use or normal wear and tear.

A manufacturer's warranty is additional to, and does not replace or limit, any rights or remedies available under applicable New Zealand consumer law.

12. INSTALLATION AND MODIFIED PRODUCTS

Customers should inspect products before installation.

Once a product has been installed, modified, drilled, cut, painted, wired, altered or otherwise changed from its original condition, it will generally no longer qualify for a change-of-mind return.

This does not automatically prevent a legitimate claim where the product itself is faulty or where rights apply under consumer law.

NexTuned is not responsible for faults or damage caused solely by incorrect installation, installation on an incompatible vehicle, misuse, unauthorised modification or other circumstances outside the product's intended use.

13. FITMENT ISSUES

Vehicle model, production year, engine, transmission, trim level and previous modifications can affect product compatibility.

Where the product supplied matches the product ordered and the fitment information provided by NexTuned was accurate, a product that does not fit because the customer ordered the incorrect application will generally be treated as a change-of-mind return.

If NexTuned specifically confirmed that a product would fit your vehicle based on accurate information you supplied and the product is not compatible, please contact us so we can assess the issue.

14. EXCHANGES

If you wish to exchange an eligible unused product for another product, please contact NexTuned.

Depending on the circumstances, we may process the original item as a return and ask you to place a new order for the replacement product.

Any price difference and applicable shipping charges will need to be paid by the customer for change-of-mind exchanges.

This does not affect remedies available for faulty or incorrectly supplied products.

15. SALE AND CLEARANCE PRODUCTS

Sale or discounted products may still be returned under our standard 30-day change-of-mind policy unless they were clearly identified as final sale or non-returnable before purchase.

Final-sale restrictions apply only to change-of-mind returns and do not limit applicable rights relating to faulty or non-compliant products.

16. FREE GIFTS AND PROMOTIONAL PRODUCTS

If your order included a free gift or promotional product because your purchase met a minimum spending requirement, that item may need to be returned if returning other products causes the retained order value to fall below the required promotional threshold.

Where applicable and permitted, if the promotional item is not returned, its advertised or reasonable retail value may be deducted from a change-of-mind refund where this condition formed part of the applicable promotion.

17. INTERNATIONAL RETURNS

International customers may request an eligible return under this policy.

For change-of-mind returns, international return shipping costs are the customer's responsibility.

Customers are responsible for correctly identifying a shipment as a returned item where required and following any applicable customs requirements.

NexTuned is not responsible for customs duties, taxes, brokerage fees or other charges imposed on a change-of-mind return due to incorrect customs documentation supplied by the customer.

Please contact us before sending an international return.

18. RETURN SHIPPING DAMAGE OR LOSS

Customers returning an item are responsible for packaging it securely.

We recommend using a tracked shipping service and retaining proof of postage until the return has been completed.

If a change-of-mind return is lost while being sent back to NexTuned, the customer may need to resolve the loss with their chosen shipping provider.

19. ORDER CANCELLATIONS

If you wish to cancel an order, please contact NexTuned as soon as possible.

We will attempt to cancel the order before dispatch where reasonably possible.

Once an order has been processed or dispatched, cancellation may no longer be possible and the order will instead need to be handled under this Returns & Refunds Policy.

20. CONSUMER RIGHTS

Nothing in this Returns & Refunds Policy excludes, restricts or modifies rights or remedies that cannot legally be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand consumer law.

Where those laws provide a customer with greater rights than this voluntary returns policy, those legal rights will apply.