NEXTUNED – SHIPPING POLICY

Last updated: 12 August 2026

NexTuned ships automotive parts and accessories to customers worldwide.

We aim to get every order to you as quickly and safely as possible. Please read the information below regarding shipping times, tracking, international orders and delivery.

1. SHIPPING DESTINATIONS

NexTuned offers shipping throughout New Zealand and internationally.

Shipping availability and pricing may vary depending on your location, the products ordered and the size or weight of your shipment.

In some circumstances, we may be unable to ship certain products to particular countries or regions due to carrier restrictions, customs regulations or local import requirements.

If we are unable to fulfil an order to your location after payment has been received, we will contact you and provide an appropriate refund.

2. ESTIMATED DELIVERY TIME

Our standard estimated delivery timeframe is approximately:

6–12 days

This timeframe is an estimate and begins once your order has been dispatched.

Delivery times may vary depending on your location, courier network, customs processing, public holidays, weather conditions and other circumstances outside NexTuned's reasonable control.

Some international or remote-area deliveries may take longer than the estimated timeframe.

Estimated delivery dates are not guaranteed unless NexTuned has specifically agreed to a guaranteed delivery service.

3. ORDER PROCESSING

Orders are prepared for dispatch as quickly as reasonably possible.

Processing times are separate from the estimated delivery timeframe.

During sales, promotional events, public holidays or periods of unusually high demand, order processing may take longer than usual.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.

4. SHIPPING COSTS

Shipping costs are calculated based on factors including your delivery location, order value, product size and weight.

The applicable shipping options and charges will be displayed at checkout before payment is completed.

5. FREE SHIPPING

NexTuned offers free shipping on qualifying orders that meet the applicable free-shipping threshold.

The current free-shipping threshold for your location will be displayed on our website or during checkout.

Free-shipping thresholds may vary by country or region and may change from time to time.

The order subtotal must meet the required threshold after applicable discounts have been applied unless otherwise stated as part of a promotion.

Certain oversized, heavy, special-order or restricted products may be excluded from free-shipping promotions where this is clearly stated before purchase.

6. TRACKING

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your tracking number.

Tracking information is controlled by the applicable courier or logistics provider and may occasionally take time to display movement.

If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact NexTuned and we will assist where reasonably possible.

7. INTERNATIONAL SHIPPING

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International shipments may be subject to:

• customs inspections;

• import duties;

• GST, VAT or other local taxes;

• customs clearance charges;

• brokerage or handling fees; and

• other charges imposed by local authorities or delivery providers.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

NexTuned does not control customs charges and cannot guarantee whether a particular international shipment will incur additional fees.

Customs processing may also cause delivery delays outside our control.

8. SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address entered when placing an order is complete and accurate.

Please check your:

• street address;

• unit or apartment number;

• suburb or city;

• postcode;

• country; and

• contact information

before completing your purchase.

If you notice an incorrect shipping address after placing your order, contact NexTuned as soon as possible.

We will attempt to update the address where possible, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

NexTuned is not responsible for delivery issues caused solely by incorrect or incomplete shipping information supplied by the customer.

9. RETURNED-TO-SENDER ORDERS

If an order is returned to NexTuned because:

• an incorrect or incomplete address was supplied;

• delivery was refused;

• the customer failed to collect the parcel;

• the courier was unable to complete delivery due to circumstances attributable to the customer; or

• applicable customs or import charges were not paid,

the customer may be responsible for reasonable additional shipping costs if the order is to be resent.

Any refund available for a returned-to-sender order will be handled in accordance with our Returns Policy, Terms & Conditions and applicable consumer law.

10. DELAYED ORDERS

Although most orders are expected to arrive within the estimated 6–12 day delivery timeframe, delays can occasionally occur.

Possible causes include:

• courier network delays;

• customs clearance;

• international transit delays;

• severe weather;

• public holidays;

• high-volume sales periods;

• incorrect delivery information; or

• circumstances outside NexTuned's reasonable control.

A delay beyond the estimated timeframe does not necessarily mean that a parcel has been lost.

If your parcel is significantly overdue, please contact NexTuned so we can assist with investigating the shipment.

11. LOST PARCELS

If tracking indicates that a parcel may have been lost in transit, please contact NexTuned.

We may need to lodge an investigation with the courier or shipping provider before confirming whether the shipment is lost.

Customers may be asked to provide reasonable information required by the courier as part of the investigation.

Where NexTuned is responsible for providing a remedy, we will provide the appropriate resolution in accordance with applicable consumer law.

12. DAMAGED PARCELS

If your order arrives damaged, please contact NexTuned as soon as reasonably possible after delivery.

Please retain the product, shipping packaging and shipping label and provide:

• your order number;

• photographs of the outer packaging;

• photographs of the shipping label;

• photographs of the damaged product; and

• a description of the damage.

This information helps us investigate the issue with the courier and determine the appropriate resolution.

Please do not install or modify a visibly damaged product before contacting us.

13. MULTIPLE-PACKAGE ORDERS

Some orders may be shipped in more than one parcel.

This may occur where products are stored or dispatched separately, have different shipping requirements, or cannot reasonably be shipped together.

As a result, items within the same order may arrive on different days and may have separate tracking numbers.

14. PRE-ORDER AND SPECIAL-ORDER PRODUCTS

Products identified as pre-order, back-order or special-order items may have different dispatch and delivery timeframes.

Where applicable, an estimated timeframe will be provided on the relevant product page or communicated to the customer.

If an order contains both available and pre-order products, the order may be held until all products are available or shipped separately depending on the circumstances.

15. DELIVERY CONFIRMATION

Where a courier records an order as successfully delivered, customers should first check:

• around the delivery property;

• any safe-drop locations;

• with other household members;

• with neighbours where appropriate; and

• any delivery instructions or photographs provided by the courier.

If the parcel still cannot be located, please contact NexTuned so that we can assist with raising an enquiry with the courier.

16. CHANGES TO THIS SHIPPING POLICY

NexTuned may update this Shipping Policy from time to time, including changes to shipping services, estimated delivery times, shipping rates or free-shipping thresholds.

The shipping conditions applying to an order will generally be those displayed when the order was placed.

17. CONTACT US

If you have any questions regarding shipping, tracking or delivery, please contact:

NexTuned
Email: 

NEXTUNED – SHIPPING POLICY

Last updated: 12 August 2026

NexTuned ships automotive parts and accessories to customers worldwide.

We aim to get every order to you as quickly and safely as possible. Please read the information below regarding shipping times, tracking, international orders and delivery.

1. SHIPPING DESTINATIONS

NexTuned offers shipping throughout New Zealand and internationally.

Shipping availability and pricing may vary depending on your location, the products ordered and the size or weight of your shipment.

In some circumstances, we may be unable to ship certain products to particular countries or regions due to carrier restrictions, customs regulations or local import requirements.

If we are unable to fulfil an order to your location after payment has been received, we will contact you and provide an appropriate refund.

2. ESTIMATED DELIVERY TIME

Our standard estimated delivery timeframe is approximately:

6–12 days

This timeframe is an estimate and begins once your order has been dispatched.

Delivery times may vary depending on your location, courier network, customs processing, public holidays, weather conditions and other circumstances outside NexTuned's reasonable control.

Some international or remote-area deliveries may take longer than the estimated timeframe.

Estimated delivery dates are not guaranteed unless NexTuned has specifically agreed to a guaranteed delivery service.

3. ORDER PROCESSING

Orders are prepared for dispatch as quickly as reasonably possible.

Processing times are separate from the estimated delivery timeframe.

During sales, promotional events, public holidays or periods of unusually high demand, order processing may take longer than usual.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.

4. SHIPPING COSTS

Shipping costs are calculated based on factors including your delivery location, order value, product size and weight.

The applicable shipping options and charges will be displayed at checkout before payment is completed.

5. FREE SHIPPING

NexTuned offers free shipping on qualifying orders that meet the applicable free-shipping threshold.

The current free-shipping threshold for your location will be displayed on our website or during checkout.

Free-shipping thresholds may vary by country or region and may change from time to time.

The order subtotal must meet the required threshold after applicable discounts have been applied unless otherwise stated as part of a promotion.

Certain oversized, heavy, special-order or restricted products may be excluded from free-shipping promotions where this is clearly stated before purchase.

6. TRACKING

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow time for the courier's tracking system to update after receiving your tracking number.

Tracking information is controlled by the applicable courier or logistics provider and may occasionally take time to display movement.

If your tracking has not updated for an extended period or your order appears to be significantly delayed, please contact NexTuned and we will assist where reasonably possible.

7. INTERNATIONAL SHIPPING

International customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International shipments may be subject to:

• customs inspections;

• import duties;

• GST, VAT or other local taxes;

• customs clearance charges;

• brokerage or handling fees; and

• other charges imposed by local authorities or delivery providers.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

NexTuned does not control customs charges and cannot guarantee whether a particular international shipment will incur additional fees.

Customs processing may also cause delivery delays outside our control.

8. SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address entered when placing an order is complete and accurate.

Please check your:

• street address;

• unit or apartment number;

• suburb or city;

• postcode;

• country; and

• contact information

before completing your purchase.

If you notice an incorrect shipping address after placing your order, contact NexTuned as soon as possible.

We will attempt to update the address where possible, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

NexTuned is not responsible for delivery issues caused solely by incorrect or incomplete shipping information supplied by the customer.

9. RETURNED-TO-SENDER ORDERS

If an order is returned to NexTuned because:

• an incorrect or incomplete address was supplied;

• delivery was refused;

• the customer failed to collect the parcel;

• the courier was unable to complete delivery due to circumstances attributable to the customer; or

• applicable customs or import charges were not paid,

the customer may be responsible for reasonable additional shipping costs if the order is to be resent.

Any refund available for a returned-to-sender order will be handled in accordance with our Returns Policy, Terms & Conditions and applicable consumer law.

10. DELAYED ORDERS

Although most orders are expected to arrive within the estimated 6–12 day delivery timeframe, delays can occasionally occur.

Possible causes include:

• courier network delays;

• customs clearance;

• international transit delays;

• severe weather;

• public holidays;

• high-volume sales periods;

• incorrect delivery information; or

• circumstances outside NexTuned's reasonable control.

A delay beyond the estimated timeframe does not necessarily mean that a parcel has been lost.

If your parcel is significantly overdue, please contact NexTuned so we can assist with investigating the shipment.

11. LOST PARCELS

If tracking indicates that a parcel may have been lost in transit, please contact NexTuned.

We may need to lodge an investigation with the courier or shipping provider before confirming whether the shipment is lost.

Customers may be asked to provide reasonable information required by the courier as part of the investigation.

Where NexTuned is responsible for providing a remedy, we will provide the appropriate resolution in accordance with applicable consumer law.

12. DAMAGED PARCELS

If your order arrives damaged, please contact NexTuned as soon as reasonably possible after delivery.

Please retain the product, shipping packaging and shipping label and provide:

• your order number;

• photographs of the outer packaging;

• photographs of the shipping label;

• photographs of the damaged product; and

• a description of the damage.

This information helps us investigate the issue with the courier and determine the appropriate resolution.

Please do not install or modify a visibly damaged product before contacting us.

13. MULTIPLE-PACKAGE ORDERS

Some orders may be shipped in more than one parcel.

This may occur where products are stored or dispatched separately, have different shipping requirements, or cannot reasonably be shipped together.

As a result, items within the same order may arrive on different days and may have separate tracking numbers.

14. PRE-ORDER AND SPECIAL-ORDER PRODUCTS

Products identified as pre-order, back-order or special-order items may have different dispatch and delivery timeframes.

Where applicable, an estimated timeframe will be provided on the relevant product page or communicated to the customer.

If an order contains both available and pre-order products, the order may be held until all products are available or shipped separately depending on the circumstances.

15. DELIVERY CONFIRMATION

Where a courier records an order as successfully delivered, customers should first check:

• around the delivery property;

• any safe-drop locations;

• with other household members;

• with neighbours where appropriate; and

• any delivery instructions or photographs provided by the courier.

If the parcel still cannot be located, please contact NexTuned so that we can assist with raising an enquiry with the courier.

16. CHANGES TO THIS SHIPPING POLICY

NexTuned may update this Shipping Policy from time to time, including changes to shipping services, estimated delivery times, shipping rates or free-shipping thresholds.

The shipping conditions applying to an order will generally be those displayed when the order was placed.

17. CONTACT US

If you have any questions regarding shipping, tracking or delivery, please contact:

NexTuned
Email: nextuned@gmail.com
Website: www.nextuned.com

Please include your order number when contacting us about an existing order

Website: www.nextuned.com

Please include your order number when contacting us about an existing order.